News Details

Cisco Hybrid Work Study Reveals Companies' Need to Modernize Offices

March 26, 2024

Cisco survey underscores modernizing offices as key to enhancing hybrid work and increasing productivity among employees.

News summary:

  • Cisco survey reveals
    • 72% of employees are positive about returning to the office, but want better-equipped spaces for collaboration and brainstorming.
    • 81% of employers have already or are planning to redesign workspaces within 24 months, and
    • 83% acknowledge that collaboration-driven enhancements effectively attract and retain top talent.
  • Most employers plan to adopt AI into their organization, yet few have strategies, facing challenges with security, integration and costs.

ORLANDO, Fla., March 26, 2024  /PRNewswire/ -- Cisco (NASDAQ: CSCO) at Enterprise Connect today unveiled findings from a survey that details how the reality of the in-office experience compares to employee expectations around the globe, and how employers are investing in AI as a transformative tool for workplace collaboration and productivity.

The report shows that while employees are positive about the return to the office, they find that the spaces are too focused on individual work, rather than environments that foster collaboration and creativity. As global companies transition to hybrid models, employers and employees alike recognize the need for office spaces that encourage collaboration and innovation. Employers agree that technology and AI investments are essential to enhancing productivity and attracting top talent, but few have strategies to implement the technology throughout their organization.

"Making the office a magnet means creating experiences that employees value," said Cisco Executive Vice President and General Manager of Security and Collaboration, Jeetu Patel. "To achieve this, organizations must embed hybrid work solutions, infused with AI, into office spaces to foster collaborative experiences for everyone."

Key survey findings from 14,050 employees and 3,800 employers in 19 countries include:

  • Employees seek in-office collaboration: The report reveals a surprising truth: employees feel positively about returning to the office, provided the spaces support seamless collaboration, social interaction and creative brainstorming. While 72% of employees are positive about returning to the office, only 47% believe their work environments are equipped for this new era of hybrid work. It's time to advocate for and design office spaces that truly support the ways employees want to work together.
  • Office tech needs to change to enable collaboration: 85% of employers say that most of their office space is allocated to personal working spaces, creating individual working environments and encouraging individual working habits. Technology infrastructure and integration is a major area of concern across the globe, with ineffective meeting rooms due to inadequate audio and video technology hindering productivity and collaborative efforts. Among employers who find meeting rooms ineffective in boosting in-office productivity, the main reason is insufficient audio and video endpoints, with 41% in the Americas, 52% in Asia Pacific and 42% around Europe.
  • Employers will invest in office design and tech to attract top talent: 81% of employers have already or plan to redesign workspaces in the next 24 months. But these enhancements are not just cosmetic; 90% of employers in the Americas, 94% in Asia Pacific and 85% in European countries report that collaboration-driven workspace enhancements are highly or moderately effective at attracting and retaining top talent. This is a testament to the belief that the right environment can be a powerful draw for a skilled workforce.
  • Organizations realize the value of AI to increase productivity: Employers are making a strong commitment to integrating AI into the workplace. By 2025, 73% will invest in AI-powered collaboration software, with 68% planning to enhance their workspaces with AI technologies. 80% of employers plan to invest in AI for workspaces and collaboration by the end of 2025, recognizing the potential of AI to revolutionize the working environment. This underscores the need to accelerate AI adoption within the workplace to enhance productivity and create a future-ready office environment.
  • Employers must focus on closing the AI skills gap: While 43% of employees have access to AI technologies, less than half feel proficient in using them. With 1 in 4 employees not well prepared to use AI, this highlights the need for training and that businesses must select AI that meets both the organization and individual team's needs.

For more information about the study, please contact Cisco.


The Cisco Hybrid Work study is an online survey of 14,050 full- time employees and 3,800 employers, undertaken in December 2023 and January 2024. Respondents are from 19 different markets, grouped into three different regions: the Americas (Brazil, Canada, Mexico, USA), Asia Pacific (Australia, Hong Kong, India, Philippines, South Korea, Taiwan, Thailand) and Europe (France, Germany, Italy, Netherlands, Poland, Spain, United Kingdom). Data was also collected from the United Arab Emirates in the Middle East and is included in the global data analysis but is not included in the breakdown of the regional results. 

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About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at


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